What are the return, exchange, refund policies?
1. A full refund is guaranteed if merchandise is defective, damaged or wrong from your order. However, if proofs of defect(s), damage, or wrong item(s) delivered cannot be given, return shall be unable to be processed.
2. A refund minus initial shipping cost is guaranteed if dissatisfaction of merchandise is judgment-based or merchandise is claimed to be ordered by mistake.
3. Merchandise shall be returned to us within 7 days of receipt, and no used items shall be accepted.
4. All the original receipt or invoice, accessories (i.e. locks, keys, straps, care booklet, dust cover, authenticity card, etc.) and gift (if any) received shall be included.
5. An online tracking number shall be provided to confirm return of merchandise after the parcel is shipped out. An email notice will be sent as soon as the return package arrives at the destination.
6.For every return of merchandise under regulated circumstances, a refund shall be issued in the same form in which the original payment is made and may take up to 30-45 business days after the receipt of goods. But at certain customers' request or agreement to have the refund in merchant's store credits, a refund shall be issued accordingly as requested or agreed.
All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
Our is committed to safeguarding your privacy when making online purchases.
When registering account, users shall provide the personal registration information.
We collect only essential customer information such as your mailing address, phone number, email address.
The contact information is only used to get in touch with you when necessary.
The information you provide to us is not given or sold to any outside party except for the shipping company delivering your order.
We only share your shipping address and phone number with the shipping company.
The information we collect from you is used only to process and ship your order.
Your email address is used only to provide you with an order confirmation and tracking number.
Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order.
If you have any questions, concerns, or comments about our privacy notice, we would like to know so we can address them. Please contact us.
We respect your privacy and we do not and will not willingly share the information you provide us with outside companies or organizations. We have your best interest at heart and believe you will appreciate our conviction to your security.
